Frequently Asked Questions

Products

Are your products dermatologist approved?

All of our products are dermatologist-approved.

Where can I find information on your products?

Each product has an FAQ section. You'll find common questions and answers, such as ingredients, application process, functional substances. If you require further information, please start a live chat with our product specialists or reach out to support@deepwrinkleremover.com.

Are your products safe for pregnant women?

Yes, our products are safe to use while pregnant. We always advise to seek advice from your physician if in doubt.

Are your products tested on animals?

No. We stand firm against animal testing, always have and always will.

Are your products suitable for all skin types?

Yes, our products are suitable for all skin types. No matter your skin type or gender, it will work for you.

Shipping

What are your shipping options and delivery times?

We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method. Standard (7-10 days), Expedited (5-7 days) and Skip The Line (2 days).

Where do you ship?

We ship to USA and Canada.

Where are the products being shipped from?

The products are shipped from our US warehouse.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the designated courier's website.

Returns & Refunds

What is your return policy?

We accept returns on unopened products within 30 days of purchase. We prioritize the health and well-being of our customers and staff; therefore, we cannot accept returns for products that have been opened or used due to sanitary measures. For full return policy, navigate to the footer of the website and click refund policy.

How do I return a product?

To return a product, please contact our customer service team at support@deepwrinkleremover.com to receive a return authorization and instructions. Once authorized, carefully package the item and ship it back to our specified address.

What is the refund process?

Once the returned item is received and inspected, we will process the refund to the original payment method used for the purchase. Please note that it might take a 3-5 business days for the refund to reflect in your account.

Distribution & Wholesale

Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options. Please fill out our wholesale inquiry form on "Become A Distributor". Someone from our sales team will contact you in 1-3 business days.

Do you need a physical store to become a distributor?

No, we have distributors that purchase in bulk and resell to physical stores or personal networks.

Payments

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Is my payment information secure?

Yes, we take your security seriously. Our website uses industry-standard encryption and security protocols to ensure your payment information is kept safe and confidential.

Other

I have other questions and need additional assistance.

Please reach out to our support team at support@deepwrinkleremover.com or live chat.

Do your work with influencers?

Thank you for your interest in wanting to collaborate with B-Selfie DEEP. We're always excited to explore partnerships that align with our brand's values and mission.

We do have an influencer program where we collaborate with like-minded individuals to promote our products. To be considered, please fill in the Contact Us form and include your social media links. If we see a fit, someone from our marketing team will reach out.